Registered users can log in to the HelpDesk to submit and manage existing support tickets.

Telephone Support

+971 4 355 8035

Office Hours

Netcare’s regular office hours are Sunday – Thursday 8:30 am to 5:30 pm

We are closed on UAE public holidays. Emergency after hours support is available for our clients via their direct support line.

Email Support

If you have a support request please email us at:

Please note that this mailbox is only for support requests and is only monitored during regular business hours.

Remote Assistance

Our technical team will provide a secure link and code for our team to connect remote to your desktop.

If you are an existing client please submit your support requests through email or via your direct support line. If this is an emergency that cannot wait until the next business day, we do offer after hours support for existing clients. Many after hours needs are simple or can be worked around until the next business day. If there is a situation regarding your network that is an emergency and cannot be addressed the following business day, Netcare is here for you.